TRANSITIONING TO

UNIFIED COMMUNICATIONS

Transitioning to a new unified communications platform can be a stressful experience, especially when your old one is no longer going to be supported. How fitting then that Autry, an American West museum dedicated to connecting the past with the present, called Cal Net for help.

CHALLENGE

Autry required a reliable and flexible UC platform to ensure that their employees were always in the communication loop with co-workers, vendors, visitors, and partners. The museum had been using a phone system that was in the final stages of its life cycle and would no longer be supported.

So Autry decided to contract a phone provider to set up a new system. However, the new solution was difficult to manage, inflexible, and was causing confusion among the staff. Next came the call to Cal Net.

SOLUTION

Our team of engineers conducted an in-depth assessment of the existing infrastructure. After Autry’s negative experience with their prior phone provider, the museum wanted proof that this new unified communications system would meet their requirements before deployment. We collaborated with Autry’s in-house IT department to ensure the transition would be seamless.

Cal Net chose an IP PBX UC platform from Shoretel. Cal Net set up a fully functioning demo kit at Autry’s facilities and allowed the staff to interact with the phone via a live demonstration. Once they experienced the Shoretel UC platform first-hand,  staff members felt confident that their specific UC requirements were met.

RESULTS

Autry chose to have the new phone system installed and hosted at their Griffith Park facility, and the museum is now experiencing a reliable unified communications platform that meets their needs.

 

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